Refund policy

Effective 14 October 2026.

If a tenant plan or the MSP bundle does not help you, ask for a refund within 14 days of purchase and you get the full amount back. No reason is needed.

To ask, reply to your Paddle receipt email, find your order at paddle.net, or write to support@ewsappid.com with your order number. Paddle, our merchant of record, issues the refund to the original payment method. Banks usually show it within 5 to 10 business days.

After 14 days, write to us anyway if something went wrong, for example a plan that would not load. We look at each case.